Frequently Asked Question

In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Cisco 7961. This procedure also applies for Cisco 7940/7941/7960.

Note: A Blind Transfer is a transfer to another extension without actually initiating a call to the end destination. The call is blindly transferred to the destination. By comparison, an attended transfer is a transfer where before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination wants to take the call.

Blind Transfer Method

• Press the “Answer” soft key to answer an incoming call.
• Press the “Transfer” soft key.
• Dial the extension number of the person you would like to transfer the call to and press the “Dial” soft key.
• Press the “Transfer” soft key.
• The the call has been transferred to the specified extension.

Important Note: the 7941 and 7961 cannot make a blind transfers. You must use attended / consultative transfers only.

Attended Transfer Method

• Press the “Answer” soft key to answer an incoming call.
• Press the “Transfer” soft key (you might need to press “More” in order to see the “Transfer” soft key) .
• Dial the extension number of the person you would like to transfer the call to and press the “Dial” soft key.
• The transfer recipient answers and accepts to take the call.
• Press the “Transfer” soft key.
• The original caller and the transfer recipient are now connected.

How to Transfer Calls on Cisco Phones